You have so much planning for your wedding day, the list of 'to-do's' just seems to get longer and longer. And having a consultation, whether in person, on the phone or web, is really one of the last things anyone wants to bother with.
One thing I have discovered over the years of being an Arkansas wedding photographer, is clients dread having an in person consultation with their potential photographer. And what they dread the most, is having to deal with a pushy personality, or being given a 'salesy' pitch, and feeling obligated to make a decision on the spot.
Personally I don't like a pushy sales person. So in this article I am going to share with you how I think consultations should be conducted based on my experience with clients, and how they unfold from start to finish.
Scheduling the Meeting…
When a client reaches out to me and want's to meet, whether in person, on the phone or web, I do everything I can to accommodate their schedule. While finding a perfect time can be a challenge, I always work with my potential clients to the best of my ability.
I do everything I can to…
Selecting a date and time that will work best for both of us, so we don't feel rushed or undue pressure.
If in person, I like the client select a location that is familiar to them, like a favorite coffee shop, so they feel as comfortable as possible.
Need to reschedule, not a problem. I want to do everything I can to make a time and place work for you.
No Obligation and No Hassle...
There should never be a moment where you are made to feel that you owe your potential photographer, or any of your vendors, an answer on the spot, and they should never hassle you for one.
The first things I want all my clients to know is:
They are in charge of the meeting, and I'm here to serve them.
I'm here to give them the information they need about my services, NOT a sales pitch.
I wont ask them to make a decision, or try any salesy tactics to get them to hire me.
Listen, Listen, Listen…
Too many times I've had clients tell me that when they meet with other folks, they leave the meeting feeling that they were not listened to. My job as your potential wedding photographer is not to drown you with a million reasons why I love what I do, or why you should hire me.
My job is to:
Understand what your vision is for your wedding photos, and know the style you are looking for.
Learn who you both are and know what you are most concerned with when it comes to capturing your wedding day, and put you at ease.
And of course….Listen, Listen, Listen.
Be Informative and Helpful…
You have a lot of big decisions to make, and hiring the right photographer is one of them. And whether or not you select me as your wedding photographer, I want you to go home with the information that you need to make the right choice.
My goal is to:
Answer all your questions in a precise and thorough manner.
Provide you with any details that you may not have thought of, that are useful to you.
Make sure you know that you can reach out to me with any follow up questions, and I'll get them an answer as quickly as I can.
The only thing worse than a pushy sales meeting, is obnoxious follow up. Whether that's constant emails, phone calls, text messages, asking if you made a decision, or dumping more information on you. I hate it when that happens to me, I see it as harassment and that's why I do not engage in that behavior.
My clients leave the meeting knowing:
I will not harass them with a bunch of follow up calls or emails. If they want to ask more questions, have a 2nd meeting, or hire me, they know how to quickly and easily get in touch with me.
They don't have to let me know they went with someone else. I do not want them to feel any obligation of any kind.
If they do decide to go with another photographer, they are more than welcome to let me know. I totally respect their decisions, wish them the best, and will still be here for them. I've had people who have hired another photographer reach out to me asking for advice with regards to things their photographer had told them or done. And I always give them the best information and advice I can, always being respectful to all parties.
You have enough to be stressed about when you are planning your wedding day. Having a consultation with a potential wedding photographer should not be one of those things. I hope this article helps you understand what you should expect from all your potential vendors, and puts you at ease when setting up consultations.
I'm Manuel, and I am a Northwest Arkansas Wedding Photographer. I've been doing this for about 7 years, and have no plans on stopping. I love creating spectacular, fine art images for my clients. I feel incredibly blessed to be part of such an amazing community. We have such amazing vendors in the wedding industry here in NWA, from caterers, to wedding venues, etc., and I am grateful to be one of them.
If you like to get in touch with me and discuss how I can best serve you, click here.
Thanks for reading!!